Refund policy
Return Window
We offer a 14-day return policy. You have 14 days after receiving your item to request a return.
Return Requirements
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging.
Exclusions
Customized/DIY Orders: Due to their personalized nature, these items are non-returnable unless a confirmed movement or assembly defect is identified.
Clearance Items: Final sale and not eligible for return.
You may contact us at support@usamodwatch.com.
Return Address: Do NOT mail your return to the registered business address. Our team will provide you with the specific Return Shipping Address (Fulfillment Center) once your request is approved.
Unauthorized Returns: Items sent back to us without prior authorization will not be accepted.
Return Fees & Shipping
Return Shipping: For non-quality issues, customers are responsible for the cost of the return shipping label.
Restocking Fee: We do not charge a restocking fee.
Refunds
Once we receive and inspect your return, approved refunds will be issued to your original payment method within 10 business days.
Contact Information
Email: support@usawatchmod.com
Operating Hours: Monday – Friday (9:00 AM – 5:00 PM EST)















